Shipping Policy
I will ship the product within 5 working days after receiving a cleared and confirmed payment.
Using Standard International Shipping (mostly to every country worldwide) and you are provided with a tracking number.
All the items will be packed well and safe.
If you want to pay for the insurance on the package it will be at your expense and I will communicate the amount with the receipt of it.
Before sending you the horse I'm taking photos/videos of the packaging and of the envelope with your name and address to have proofs of sending it. You will have tracking number too so you can follow the shipment.
If for some reasons you are not receiving your package for a long time and tracking says that it has entered your country - please at first contact your local Post (USPS or any national country's Posts, depending on your country).
Please note that the customer is responsible for all the taxes and customs fees in their country. As the shipping will be from the EU, EU countries are mostly excluded from the tax payments.
Note only for insured packages:
If you see a damaged package - try immediately contacting your post office before opening the envelope, as those damages are most likely are made from transportation. I'll be also needing a full unpacking video (from when sealed envelope with yours and mine addresses visible to the moment when its clearly visible the horse or other product and damage on it).
So we may fairly solve the situation through insurance.
Thank you for your understanding!
Refund Policy
Refunds are accepted only if the package has not yet been shipped (decreased shipping costs if it has already been paid).
If the package has been shipped, no refunds of any kind will be accepted except for problems that will be resolved through package insurance, if it was paid by the customer.
Cancellation / Return / Exchange Policy
Cancellation is ONLY possible before the package is shipped. Once the package is shipped it is not possible to have a cancellation in any way.
Exchanges and returns are not accepted.