Shipping Policy
We use Pirate Ship for our shipping labels and go with the cheapest options unless requested other wise. Once the item is shipped, we will provide you with a tracking number.
Refund Policy
Refund policies are on a case by case basis. We are happy to make things right regarding any errors with any orders.
Cancellation / Return / Exchange Policy
If any order is cancelled, your money will be refunded. If you ordered a 3-D printed item or a Custom Pony Pouch and you cancel your order, we reserve the right to resell the item once your money is refunded. You have up to shipping to cancel.
If an item needs to be returned, we will pay for shipping. A refund will be issued once we have received the item.
Thank you for doing business with us!